Shipment

When will I receive my order?

It takes us 2-5 business days to process an order, after which we will ship it to you. You’ll also need to factor in the shipping time, which depends on your location, but you can estimate it as follows:

USA: 3-4 business days

Europe: 3-7 business days

Australia: 2-14 business days

Japan: 4-8 business days

International: 10-20 business days

Where is my order shipped from?

We work with a print-on-demand company with fulfillment centers all over the world!

Will I have to pay customs fees for my order?

International orders may incur additional customs charges. This fee is not under our control, and is at the discretion of your local customs agency. Customs policies vary greatly between countries, so we recommend talking to your local authorities to clarify this point. My order should have arrived by now, but I haven’t received it yet.

What should I do?

Before contacting us, please help us by following these steps: Check your confirmation email to make sure there are no errors in the shipping address. Ask for your order at your local post office. Ask your neighbors if the carrier would have left your package with them.

Pro tip: Avoid theft. If you won‘t be home on the day of delivery, use your work address or wherever you will be.
 
If the address is correct and the package is not at the post office or with your neighbors, please contact us at [hi@stickeropolis.co] with your order number.
 
If there is a problem with your shipping address, we may be able to send your product back to you, but you will have to pay for the costs.
 
Pro tip: Your zip code is a crucial part of your address. Make sure you enter it correctly.
 

Orders

How are the products made?

We work with a print-on-demand dropshipper, who has production and logistics centers spread all over the world. Your orders are printed and shipped from the center closest to the customers’ final address.
 

How do I track my order?

If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your shipment, please contact us at [hi@stickeropolis.co]. I received the wrong or damaged product.
 

What should I do?

We are sorry if your product has arrived damaged. To resolve this as quickly as possible, please email us at [hi@stickeropolis.co] within a week of delivery with photos of your damaged product, your order number, and any other details you have about the order. We will get back to you with a solution as soon as possible!
 

Returns What is your return policy?

We do not offer returns or exchanges, but if something happens to your order, please contact us at [hi@stickeropolis.co].
 

Do you get your money back?

We only offer refunds to customers who receive the wrong or damaged items. If this is the case for you, please contact us at [hi@stickeropolis.co] with photos of your item and we will find a solution.
 

Can I exchange a product for a different size or color?

At this time we do not offer changes. If you’re not sure which size will fit you best, check our size guides in the product descriptions. It is not a common case, but it can happen that there is an error in the labeling of a product. If that is the case, please contact us at [hi@stickeropolis.co] within one week from the time of delivery. Please include your order number and photos of the item in question and we will help you as soon as possible.